Terms of Service

These terms apply to the use of this website and to orders placed with Sienna & Blake Charleston. By browsing the site or buying from us, you accept what is set out here. Please read it before you place an order.

Use of the site

You may use this site to look at our clothing, read product information and place orders for your own use. Please use it lawfully and do not interfere with how it works.

  • Do not attempt to disrupt, damage or gain unauthorised access to the site or its systems.
  • Do not copy our text, product photographs or other site content for commercial use without our permission.
  • Keep any account details you create accurate, and keep your password to yourself.
  • Give a correct delivery address and contact details when you order, so we can reach you about your parcel.

We describe our dresses, knitwear, shirts, blouses, trousers and outerwear as accurately as we can, including fabric and fit information. Screens vary, so colours on your device may differ slightly from the garment itself.

Pricing and availability

Prices are shown on the product page in the currency of the shop. Shipping is free on every order delivered within our home market, and there is no minimum order value.

  • Prices can change, for example between seasonal collections. The price that applies is the one shown when you place your order.
  • Stock is limited by size and colour, and an item can sell out while you are still browsing.
  • If a price or a product description is clearly wrong, we may correct it and contact you before processing your order.
  • If an item you ordered is unavailable, we will let you know and refund you for that item.

Order acceptance

Your order is an offer to buy. The confirmation email you receive after checkout tells you we have your order, it does not yet mean we have accepted it. A contract is formed when we accept the order and send it.

  • We may decline an order, for example if an item is out of stock, if payment is not authorised, or if the delivery address is one we cannot ship to.
  • We do not deliver to PO Boxes, to APO, FPO or DPO military addresses, or to anywhere the carrier does not serve.
  • Orders leave our fulfilment centre within 1 to 3 business days, with 5 to 8 business days in transit, so roughly 6 to 11 business days from the order date. These are working estimates and never guarantees.
  • Carrier backlogs, public holidays and weather can delay a parcel.
  • A tracking number is emailed the moment your order ships, and the Track Your Order page shows the current status at any time.

Payment is taken over an encrypted SSL connection and handled by a certified payment provider. We accept Visa, Mastercard, American Express, Maestro, Apple Pay and Google Pay. No card details are ever stored on our own servers.

You have 30 days from the date your order is delivered to return an item. Returns must be approved before anything is sent back, and items must be unworn and in original condition with all tags and packaging attached. Our returns page sets out the full process.

Limitation of liability

We are responsible for supplying the goods you ordered and for meeting the obligations set out in these terms and in our returns policy. We are not liable for losses that we could not reasonably have foreseen, or for delays caused by matters outside our control, such as carrier backlogs, public holidays and weather.

  • If a parcel arrives damaged or goes missing, we raise a claim with the carrier and keep you updated.
  • A failed delivery or a parcel sent back to us is reshipped.
  • If an item is defective, damaged or the wrong item, report it within 30 days of delivery with your order number and a photo. Once confirmed, we send a replacement free of charge and cover all return shipping.
  • Refunds go back to the original payment method once the returned item reaches us and passes a quality check. Allow up to 10 business days, and we email you when it is done.

Nothing in these terms limits any rights you have under consumer law that cannot be limited.

How to contact us

If you have a question about these terms, about an order or about a return, write to us or call us using the contact details published on this site. Please include your order number and a short description of the issue, so we can look into it without asking you twice.

We may update these terms from time to time. The version published on this page at the time you place your order is the one that applies to that order.

Contact Information

Company name: A.H.M. Ventures (operating as Sienna & Blake Charleston)
Chamber of Commerce number: 94666415
VAT Number: NL005099817B83
Address: Romeinseweg 53, 6135JA Sittard, The Netherlands

Our customer service team is available during the following hours:
Monday to Friday: 9:00 AM to 5:00 PM (EST)
Saturday and Sunday: Closed

Phone: +1 762 214 5409
Email: info@siennablakecharleston.com