Return & Refund Policy
If something you ordered is not right, you can return it. This page explains how long you have, how to start a return, what condition an item needs to be in, and when you get your money back.
Your return window
You have 30 days from the date your order is delivered to return an item. After that we can no longer accept a return.
How to start a return
Email us with your order number and a short description of what you want to return and why. All returns need to be approved before you send anything back, so please wait for our reply. Items sent back without approval cannot be processed.
The condition items must be in
Clothing has to come back to us in the state it left. That means:
- Unworn, in original condition.
- All tags still attached.
- Original packaging included.
Signs of wear or damage disqualify a return. Please try garments on carefully, and keep the tags on until you are sure you are keeping the piece.
Who pays for return shipping
You pay the cost of sending an item back to us. The exception is an item that arrived defective, damaged or is not what you ordered. In those cases we arrange the return and cover the cost.
Faulty, damaged or wrong items
Tell us within 30 days of delivery. Send your order number, a short description and a photo of the problem. Once we have confirmed it, we send a replacement free of charge and cover all return shipping.
How long a refund takes
Refunds go back to the original payment method. We process them once the returned item reaches us and passes a quality check. Allow up to 10 business days for the refund to be completed, and we will email you to confirm when it is done.
Questions
If you are not sure whether an item qualifies, or you need help choosing a different size before you return something, contact us with your order number and we will talk it through with you.
Contact Information
Company name: A.H.M. Ventures (operating as Sienna & Blake Charleston)
Chamber of Commerce number: 94666415
VAT Number: NL005099817B83
Address: Romeinseweg 53, 6135JA Sittard, The Netherlands
Our customer service team is available during the following hours:
Monday to Friday: 9:00 AM to 5:00 PM (EST)
Saturday and Sunday: Closed
Phone: +1 762 214 5409
Email: info@siennablakecharleston.com